REP I - PLAYERS CLUB

Hard Rock International (USA), Inc. • Wheatland, CA

110d

About The Position

The incumbent in this position is responsible for the effective communication of the Player’s Club program; determines whether minimum qualifications for complimentary services and/or goods have been met, informs guest of all aspects of Player’s Club, and promotes the Player’s Club program to guests on the casino floor.

Requirements

• This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience.
• Computer literacy with good oral and written English communication skills required.
• Excellent phone etiquette and guest relations skills are also required.
• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.

Nice To Haves

• Multi-lingual skills preferred.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Signs up new guests for their Player’s Club card, processes replacement cards and maintains the data base updating guest records and flagging duplicate accounts to ensure guest information is correct.
• Effectively explains complimentary structure and how to qualify for different levels of complimentary services and/or goods.
• Cashes direct mail and cash back coupons, maintains accountability of a $5,000 bank drawer, balances bank at end of shift.
• Issues complimentary services and/or goods based upon qualified play. Issues cash and comp concert tickets and VIP credentials.
• Helps coordinate Player’s Club promotions and assists at marketing promotions and special events.
• Helps with maintenance and inventory control of Player’s Club merchandise.
• May distribute promotional coupons and gifts.
• Processes win/loss statements to guests.
• Attend and participate in meetings, completing follow-up as assigned.
• Attend and participate in off property functions and events as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees