Rep Financial

UF Health • Jacksonville, FL

66d

About The Position

Reports directly to the Departmental Manager/Supervisor. Completes the admission/registration process and other admission finance functions. Serves as liaison between patients, nurses, physicians and others. Responsible for handling walk-in patients and incoming telephone calls from customers seeking assistance with matters involving the patient accounting function. This position must be knowledgeable of admitting, billing and collection functions and be able to resolve any outstanding issues without involving other staff members. Provides excellent customer service.

Requirements

• GED or High School Diploma required.
• 3-5 years of customer service experience preferred in a healthcare environment.
• Strong interpersonal skills.
• Ability to communicate with people of diverse backgrounds.
• Knowledge of insurance requirements preferred.
• Excellent decision-making skills and initiative.
• Detail-oriented.
• Ability to prioritize tasks and organize workflow.
• Ability to perform cashiering functions.
• Ability to handle stressful situations in a professional manner.
• Knowledge of PC in Windows environment.
• 25 wpm typing skills.

Nice To Haves

• Bachelor's degree.
• CHAA certification.
• Experience in a Healthcare/Medical Insurance environment.

Responsibilities

• Complete the admission/registration process.
• Handle walk-in patients and incoming telephone calls.
• Serve as a liaison between patients, nurses, physicians, and others.
• Resolve outstanding issues related to patient accounting without involving other staff.
• Provide excellent customer service.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees