Rep Financial-PRN

UF Health • Jacksonville, FL

66d

About The Position

This position reports directly to the Departmental Manager/Supervisor and is responsible for completing the admission and registration process along with other admission finance functions. The role serves as a liaison between patients, nurses, physicians, and other staff members. The individual will handle walk-in patients and incoming telephone calls from customers seeking assistance with matters involving the patient accounting function. It is essential for the candidate to be knowledgeable about admitting, billing, and collection functions and to resolve any outstanding issues independently. Providing excellent customer service is a key aspect of this role.

Requirements

• GED or High School Diploma required.
• 3-5 years of customer service experience preferred in a healthcare environment.
• Strong interpersonal skills.
• Ability to communicate with people of diverse backgrounds.
• Knowledge of insurance requirements preferred.
• Excellent decision-making skills and initiative.
• Detail-oriented with the ability to prioritize tasks and organize workflow.
• Ability to perform cashiering functions.
• Ability to handle stressful situations in a professional manner.
• Knowledge of PC in Windows environment and 25 wpm typing skills.

Nice To Haves

• Bachelor's degree preferred.
• CHAA certification preferred.
• Experience in a Healthcare/Medical Insurance environment.

Responsibilities

• Complete the admission/registration process.
• Handle walk-in patients and incoming telephone calls.
• Serve as a liaison between patients, nurses, physicians, and other staff.
• Resolve outstanding issues related to patient accounting without involving other staff members.
• Provide excellent customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees