Rep., Client Services (CPD)
About The Position
The primary role of the Client Services Representative (CSR) is to be responsible for delivering superior customer service in all customer interactions, such as: order entry and bid processing, dissemination of product and service information, outbound sales/service follow-up, and resolution of general customer issues and requests. This person is responsible to resolve all basic internal and external customer issues as well as identifying add-on business opportunities. The CSR will act as liaison between external customer and internal organization and will work to gather and compile customer database and follow-up information.
Requirements
- Associate’s degree or equivalent experience
- minimum 1-2 years’ experience
- ability to effectively work as a team member in a professional work environment
- demonstrate sound judgment
- ability to plan, prioritize and implement detailed instructions in a timely and efficient manner with exceptional organizational skills
- ability to listen actively, analyze customer and employee needs through effective communication and listening skills
- detail-oriented, with the ability to quickly organize, multi-task and process paperwork in a fast-paced environment
Responsibilities
- order entry and bid processing
- dissemination of product and service information
- outbound sales/service follow-up
- resolution of general customer issues and requests
- resolve all basic internal and external customer issues
- identifying add-on business opportunities
- act as liaison between external customer and internal organization
- gather and compile customer database and follow-up information
Benefits
- competitive salaries
- a benefits package, which includes a 401(k)
- opportunity to move and grow within our organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
