Rep., Client Services (CPD)

Office Depot

About The Position

The primary role of the Client Services Representative (CSR) is to be responsible for delivering superior customer service in all customer interactions, such as: order entry and bid processing, dissemination of product and service information, outbound sales/service follow-up, and resolution of general customer issues and requests. This person is responsible to resolve all basic internal and external customer issues as well as identifying add-on business opportunities. The CSR will act as liaison between external customer and internal organization and will work to gather and compile customer database and follow-up information.

Requirements

Associate’s degree or equivalent experience and minimum 1-2 years’ experience.
Must possess the ability to effectively work as a team member in a professional work environment; must demonstrate sound judgment.
Must be able to plan, prioritize and implement detailed instructions in a timely and efficient manner with exceptional organizational skills.
Must possess the ability to listen actively, analyze customer and employee needs through effective communication and listening skills.
Must be detail-oriented, with the ability to quickly organize, multi-task and process paperwork in a fast-paced environment.