Rep., Client Services (CPD)

Office Depot • Itasca, IL

97d

About The Position

The primary role of the Client Services Representative (CSR) is to be responsible for delivering superior customer service in all customer interactions, such as: order entry and bid processing, dissemination of product and service information, outbound sales/service follow-up, and resolution of general customer issues and requests. This person is responsible to resolve all basic internal and external customer issues as well as identifying add-on business opportunities. The CSR will act as liaison between external customer and internal organization and will work to gather and compile customer database and follow-up information.

Requirements

• Associate's degree or equivalent experience.
• Minimum 1-2 years' experience in a related field.
• Ability to work effectively as a team member in a professional work environment.
• Demonstrate sound judgment.
• Ability to plan, prioritize, and implement detailed instructions in a timely and efficient manner.
• Exceptional organizational skills.
• Active listening skills and ability to analyze customer and employee needs.
• Detail-oriented with the ability to quickly organize, multi-task, and process paperwork in a fast-paced environment.

Responsibilities

• Deliver superior customer service in all customer interactions.
• Handle order entry and bid processing.
• Disseminate product and service information.
• Conduct outbound sales/service follow-up.
• Resolve general customer issues and requests.
• Identify add-on business opportunities.
• Act as a liaison between external customers and the internal organization.
• Gather and compile customer database and follow-up information.

Benefits

• Competitive salaries.
• Benefits package including a 401(k).
• Opportunities for growth within the organization.

What This Job Offers

• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Associate degree