Rep Client Service II-Clinical

University of Florida Health•Jacksonville, FL

37d

About The Position

Reports directly to the designated immediate manager for the specific practice or outpatient department. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Registers patients and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Orders laboratory tests and other tests via the computer system at the direction of the physicians. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. A professional multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician.

Requirements

Age of Patients Served: All Age Groups
Required Education: High School Diploma or GED
Employees hired on or after February 15, 2018 must be graduate from approved Medical Assistant program
Requires excellent decision making skills and initiative
Must be very detailed oriented
Possess excellent verbal communications skills in the English language
Basic arithmetic skills are necessary for cashiering
Data entry experience required
Ability to prioritize tasks and organize workflow
Must be able to handle stressful situations in a professional customer service related manner
Ability to communicate both orally and in writing
Ability to prioritize work and handle multiple tasks
Knowledge of ambulatory health care or related health care fields
Skilled in conflict resolution
Employees hired on or after August 1, 2021, must obtain medical assistant certification within 6 months of date of hire/transfer into the position
Current BLS from the American Heart Association
Less than one year of related experience

Nice To Haves

ICD-9 and CPT coding preferred
Completion of a standard terminology course would be helpful, but not required
Two to four (2-4) years clerical/customer service experience preferred, ideally in a health care related industry
One (1) year experience with third party payors and computer experience for inputting data and reviewing patient demographic material preferred
Prefer one (1) year Medical Assistant experience

Responsibilities

scheduling patient appointments
Interviewing patients to obtain appropriate demographic and financial information
Registering patients and performs other registration functions
Obtaining necessary signatures and documentation from patients for billing and insurance purposes
Ordering laboratory tests and other tests via the computer system at the direction of the physicians
Performing end-of-day disposition and gathers appropriate statistical information relating to patients
Announcing the arrival of patients and answers incoming telephone calls for the department/practice
Serving as a liaison between patients, nurses, physicians, and others
Providing excellent customer service and greets patients entering the department/practice
Assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician