Rep Client Service I | Multispecialty Clinic | M-F 830AM - 5PM

UF Health • Jacksonville, FL

3d

About The Position

Reports directly to the designated immediate manager for the specific practice or outpatient department. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Registers patients and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Orders laboratory tests and other tests via the computer system at the direction of the physicians. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Requirements

• Age of Patients Served: All Age Groups
• High School Diploma or GED
• Requires excellent decision making skills and initiative
• Must be very detailed oriented
• Possess excellent verbal communications skills in the English language
• Basic arithmetic skills are necessary for cashiering
• Data entry experience required
• Ability to prioritize tasks and organize work flow
• Must be able to handle stressful situations in a professional customer service related manner
• One (1) year experience with third party payors

Nice To Haves

• ICD-9 and CPT coding preferred
• Completion of a standard medical terminology course would be helpful, but not required
• Up to four (4) years clerical/customer service experience, ideally in a health care related industry
• Computer experience for imputing data and reviewing patient demographic material

Responsibilities

• scheduling patient appointments
• interviewing patients to obtain appropriate demographic and financial information
• registering patients and performs other registration functions
• obtaining necessary signatures and documentation from patients for billing and insurance purposes
• ordering laboratory tests and other tests via the computer system at the direction of the physicians
• performing end-of-day disposition and gathers appropriate statistical information relating to patients
• announcing the arrival of patients
• answering incoming telephone calls
• serving as a liaison between patients, nurses, physicians, and others
• providing excellent customer service
• greeting patients

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees