Rep 1, Customer Service - Internet/Voice

Spectrum • Saint Petersburg, FL

225d • $20

About The Position

As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

Requirements

• High school diploma or equivalent.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• Ability to read, write, speak and understand English.

Nice To Haves

• 6+ months of customer service or related experience.
• 6+ months of basic technical support experience.
• 6+ months of heavy volume phone experience.
• 6+ months working with computers and software applications.
• Technical skills in MS Office, computer skills, and typing.
• Skills in communication, organization, time management, and customer service.
• Abilities such as being dependable, problem-solving, professional, positive, proactive, multi-tasking, and resilient.

Responsibilities

• Take inbound calls and provide support to residential customers.
• Troubleshoot internet and phone technical issues.
• Handle basic billing inquiries and payments.
• Manage tough feedback from clients.
• Utilize a variety of tools and resources to overcome challenges.

Benefits

• Generous $20 per hour starting pay.
• Advanced diagnostic tools to help address technical inquiries.
• Supportive teams that encourage growth and success.
• Investment in learning with paid training and coaching.
• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED