Rep 1, Cust Svc Video Repair -Bilingual
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About The Position
Full-time entry-level to mid-level customer service role troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts. Video Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions. This role involves building relationships and turning the knowledge gained in training into customer service wins, providing over-the-phone video support and repair services that keep people connected. The position requires attention to detail to maintain customer service histories and ensure a satisfying customer experience.
