Rep 1, Cust Svc Chat Billing - Bilingual Spanish (Overnight)

Spectrum • El Paso, TX

130d

About The Position

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dynamic, energetic team? If so, working in customer service as a Billing Chat Repair Representative at Spectrum may be right for you! As a professional Billing Chat Agent in our Customer Operations business unit, you will use your computer, written communication skills, multi-tasking, and problem-solving skills to nurture and grow trusting customer relationships with every interaction. Every day, you'll have the opportunity to make a positive difference for our subscribers and the company.

Requirements

• High school diploma or equivalent
• Ability to work a variety of schedules including nights, weekends, and holidays
• Ability to read, write, speak and understand English and Spanish

Nice To Haves

• 1+ year previous customer service experience; experience in cable or telecommunications call centers
• MS Office and personal computer skills
• Communication, dependability, multi-tasking, typing, customer service skills
• Problem-solving, critical thinking, attention to detail, resilient abilities

Responsibilities

• Interacting with customers through our web-based chat platform
• Learning about our products and services to provide knowledgeable customer service
• Thoughtfully handling questions and concerns related to billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and more
• Representing a Fortune 100 company and being the written voice of Spectrum
• Taking pride in upholding positive relationships and creating best-in-class customer experiences

Benefits

• Comprehensive pay and benefits package
• Opportunities for employment and advancement
• Support for all aspects of employee well-being at every stage of life

What This Job Offers

• Industry: Telecommunications
• Education Level: High school or GED