Rep 1, Cust Svc Billing -Bilingual

Charter Spectrum • Mcallen, TX

345d • $20

About The Position

As a professional Customer Service Representative on our billing team at Spectrum, you will play a vital role in keeping our customers connected by providing product knowledge and account support. You will work in a fast-paced environment, answering inbound phone calls related to billing inquiries, empathizing with customers, and accurately addressing their needs while meeting high customer service standards. This position requires you to establish and grow professional relationships with customers and collaborate with management on escalated issues. The training class for this position begins on March 14, 2025, and you must be available to work an overnight shift.

Requirements

• High school diploma or equivalent
• Bilingual in English and Spanish
• Ability to work a variety of schedules including nights, weekends, and holidays

Nice To Haves

• 6+ months of customer service experience
• 6+ months of experience working with computers and software applications
• Previous work in cable operations or a telecommunications call center
• Technical skills in MS Office and typing
• Strong communication, organization, time management, and problem-solving skills
• Dependable, courteous, enthusiastic, empathetic, results-driven, professional, and resilient

Responsibilities

• Answer inbound phone calls from customers related to billing inquiries
• Empathize with customers while addressing their billing needs
• Establish and grow professional relationships with Spectrum customers
• Collaborate with management on customer issue escalations
• Represent the company with professionalism and courtesy

Benefits

• Generous $20 per hour starting pay
• Paid training and coaching
• Comprehensive benefits package
• Supportive teams and learning culture
• Opportunities for dynamic growth within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees