Rents Service Advisor - Bensalem, PA

Foley Inc • Bensalem Township, PA

2d

About The Position

Maintain WIP by working closely with the Supervisor and Technicians to keep the WIP updated accurately and in a timely manner. Coordinate incoming equipment repairs, as a result of Service call with the appropriate Supervisor. Assist with creating quotes, communicating and obtaining approval on the primary repair and/or any related or unrelated repairs as noted by the Technician. Follow up with customers upon completion of work, to survey their satisfaction with our service. Report to the Service Manager any recommendations for improvement, complaints or dissatisfaction with Foley as communicated by any customers. Follow procedures for the collection of monies for COD transactions. Coordinate transportation of equipment and communicate details to appropriate personnel. Work Order Management: Open, update and provide necessary warranty information. Manage Aerial Inventory List due for upcoming ANSI Inspections with Shop/Field Supervisor. Collaborate on Rental Damage Repairs with Shop/Field Supervisor and communicate financial responsibility to customers. Provide photographic evidence and documented conversations to limit liabilities. Manage Make Ready Dashboard, enter daily workflow tickets to improve average days to make ready. Collaborate with Field Service to identify machine swaps utilizing the inspection application.

Requirements

• High School Diploma or equivalent required.
• Minimum 3 years experience in the engine, truck or heavy equipment industry with progressive maintenance/repair supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Excellent communication and interpersonal skills; both verbal and written.
• Strong focus on accuracy when opening work orders to correct machine account.
• Strong time management skills, ability to work independently and multi-task effectively in a fast-paced environment.
• Experience with Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Power Point and other related software.

Responsibilities

• Maintain WIP by working closely with the Supervisor and Technicians to keep the WIP updated accurately and in a timely manner.
• Coordinate incoming equipment repairs, as a result of Service call with the appropriate Supervisor.
• Assist with creating quotes, communicating and obtaining approval on the primary repair and/or any related or unrelated repairs as noted by the Technician.
• Follow up with customers upon completion of work, to survey their satisfaction with our service.
• Report to the Service Manager any recommendations for improvement, complaints or dissatisfaction with Foley as communicated by any customers.
• Follow procedures for the collection of monies for COD transactions.
• Coordinate transportation of equipment and communicate details to appropriate personnel.
• Work Order Management: Open, update and provide necessary warranty information.
• Manage Aerial Inventory List due for upcoming ANSI Inspections with Shop/Field Supervisor.
• Collaborate on Rental Damage Repairs with Shop/Field Supervisor and communicate financial responsibility to customers. Provide photographic evidence and documented conversations to limit liabilities.
• Manage Make Ready Dashboard, enter daily workflow tickets to improve average days to make ready.
• Collaborate with Field Service to identify machine swaps utilizing the inspection application.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees