Rentals Team Lead - Dollywood Theme Park - Full Time Seasonal

The Dollywood Company•Pigeon Forge, TN

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a (job title) who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Rentals Team Lead will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Rentals Team Lead is responsible for daily operating leadership, management and support to the Rental site operations for assigned locations, ensuring established goals are met. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be 18 years of age or older
High school diploma or equivalent
Basic computer skills required
Must possess strong motivational and servant leadership skills
Must be able to critically process situations and react quickly while using good judgment
Excellent communication, analytical, and critical thinking skills
Must be willing to adapt to changes, policies, and procedures
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently with creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Able to sit, stand and/or walk for long/short periods
Able to lift up to 50 pounds, with assistance
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods

Responsibilities

Manage the daily operation of the business as assigned to achieve the company objectives of financial goals for revenue and expenses, Guest experience, and Host satisfaction and care
Manage plans for the ongoing development of Hosts within the assigned area of responsibility. This includes training, coaching, correction, growth opportunities, and positive discipline of the front-line workforce
Ensure specific daily operating competencies are managed effectively, and consistently reinforced. Examples of competencies include, but are not limited to: sales skills, guest relations skills consistent with company standards, and basic hardware/software maintenance and trouble shooting
Effectively execute business strategies created by Management
Maintain site budget for assigned location
Troubleshoot, communicate and resolve equipment and technical issues
Lead and motivate an effective sales team
Participate in meetings with leadership as appropriate, with the goal of constantly reviewing and improving the business
Demonstrate strong customer service and interpersonal skills
Ensure proper flow of communication among all leadership levels regarding significant dates, events, meetings, etc
Cultivate a team culture of enthusiasm, respect, teamwork, collaboration, transparency, team development, empowerment, learning, and embracing of growth
Comply with, support, and ensure photo team compliance with all department and park specific policies, legal requirements, standards, procedures, and initiatives
Maintain sales and cash flow records in accordance with established procedures
Ensure proper handling of customer credit card information in compliance with Property procedures, as well as Purchasing Card Industry (PCI) standards
Perform job duties of Team Member role as necessary
Follow All Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures
Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts Leads and oversee front-line workers using the company’s Lead with Love principles, resulting in teamwork, a well-functioning daily operation and timely resolution of conflicts and complications