Rentals Senior Team Lead - Dollywood Theme Park - Full Time Year Round

All Career•Pigeon Forge, TN

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Rentals Senior Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Rentals Senior Team Lead will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Rentals Senior Team Lead is responsible for daily oversight and management of assigned Dollywood Parks & Resorts retail operations including execution of vision and strategies that result in profitability growth, safety requirements, world-class Guest service and employee care and engagement. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Develop, implement, and manage the daily operation of Merchandise retail, games and or/leased retail business as assigned to achieve the company objectives of financial goals for revenue and expenses, Guest experience, and Host satisfaction and care Lead and oversee Team Lead and front-line workers using the company’s Lead with Love principles, resulting in teamwork, a well-functioning daily operation, and the timely resolution of conflicts and complications Develop and manage the hiring, onboarding, scheduling, and ongoing development of Hosts within the areas of responsibility. This includes training, coaching, correction, growth opportunities, and positive discipline of leadership team and front-line workforce Ensure, promote, and manage the continual adherence of a safety culture throughout the assigned area of responsibility that includes an established safety plan, and compliance with all state, federal, local and company rules and regulations Manage operational financial budgets for areas of responsibility, including period P&L reports and forecasts Establish and oversee a healthy culture of Host engagement based on the company’s Lead with Love principles and a growth-oriented plan that results in a positive work environment and minimal turnover Work with Merchandise Supervisor to implement and manage strategies and processes that ensure maximized operational efficiencies in assigned area of responsibility. This includes maximizing sales and minimizing expenses, communicating, and making business adjustments as needed Communicate, reinforce, and maintain department visual display standards and general shop appearance standards, in accordance with department guidelines for assigned area of responsibility Manage, execute, and monitor leadership team and front-line workforce in daily operational best practices including but not limited to, department staffing plans, cash handling, and loss prevention methods to comply with property procedures and Purchasing Card Industry (PCI) standards Maintain proper working order of all equipment and regularly inspect equipment reporting deficiencies to and works with DW Maintenance and vendor partner technician to ensure equipment is serviced and functioning as designed in area of responsibility Perform duties in a safe manner in compliance with manufacturer's specifications, company policies and procedures, applicable regulations, and industry standards Ensure the removal and safe disposal of materials from the Merchandise equipment Routinely serve as Person in Charge (PIC) for the Merchandise Division Management reserves the right to change and/or add to these duties at any time

Requirements

Must be 18 years of age
High school diploma or equivalent required
Minimum 6 months of cash handling experience preferred
Minimum 6 months of sales experience preferred
Requires thorough knowledge of accounts payable functions
At least one (1) year of proven supervisory experience required
Must be able to successfully complete a pre-employment background check including motor vehicle
Working knowledge of Excel, Power Point, Outlook, PowerPoint, and Merchandise POS and inventory systems; experience with Pronto software is a plus
Driver's license, proof of insurance and acceptable driving record required if appointed authorized driver
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to tolerate various temperatures while working outdoors
Able to meet the physical demands of the job
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to prioritize tasks and complete assignments on time
Able to lift up to 50 lbs
Able to learn to operate calculator and cash register/POS system
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods

Nice To Haves

Working knowledge of Excel, Power Point, Outlook, PowerPoint, and Merchandise POS and inventory systems; experience with Pronto software is a plus

Responsibilities

Develop, implement, and manage the daily operation of Merchandise retail, games and or/leased retail business as assigned to achieve the company objectives of financial goals for revenue and expenses, Guest experience, and Host satisfaction and care
Lead and oversee Team Lead and front-line workers using the company’s Lead with Love principles, resulting in teamwork, a well-functioning daily operation, and the timely resolution of conflicts and complications
Develop and manage the hiring, onboarding, scheduling, and ongoing development of Hosts within the areas of responsibility.
Ensure, promote, and manage the continual adherence of a safety culture throughout the assigned area of responsibility that includes an established safety plan, and compliance with all state, federal, local and company rules and regulations
Manage operational financial budgets for areas of responsibility, including period P&L reports and forecasts
Establish and oversee a healthy culture of Host engagement based on the company’s Lead with Love principles and a growth-oriented plan that results in a positive work environment and minimal turnover
Work with Merchandise Supervisor to implement and manage strategies and processes that ensure maximized operational efficiencies in assigned area of responsibility.
Communicate, reinforce, and maintain department visual display standards and general shop appearance standards, in accordance with department guidelines for assigned area of responsibility
Manage, execute, and monitor leadership team and front-line workforce in daily operational best practices including but not limited to, department staffing plans, cash handling, and loss prevention methods to comply with property procedures and Purchasing Card Industry (PCI) standards
Maintain proper working order of all equipment and regularly inspect equipment reporting deficiencies to and works with DW Maintenance and vendor partner technician to ensure equipment is serviced and functioning as designed in area of responsibility
Perform duties in a safe manner in compliance with manufacturer's specifications, company policies and procedures, applicable regulations, and industry standards
Ensure the removal and safe disposal of materials from the Merchandise equipment
Routinely serve as Person in Charge (PIC) for the Merchandise Division
Management reserves the right to change and/or add to these duties at any time