Rental Specialist I

Gregory Poole•Mebane, NC

12d

About The Position

PRIMARY FUNCTION: This position provides inside rental equipment activities insuring customers’ satisfaction and performing some administrative operational responsibilities, primarily for Compact Construction Equipment (CCE) and Building Construction Products (BCP) rentals. ESSENTIAL DUTIES: I. Customer Service - Percent Of Time Spent = 70%+ Accepts and coordinates customer inquiries, requests (phone, walk-in or mail) for rental equipment and closes rental agreements by interfacing and negotiating with customers. Provides rental customers’ price quotes and equipment availability and delivery schedule information. Manages or resolves customer’s rental complaints and problems to the best customer satisfaction level possible. Daily monitors and coordinates rental equipment hauling schedule to insure timely equipment delivery and pick-up; and immediately contacts customer with any schedule updates, modifications or delivery problems.Serves as a liaison between departments and branches for rental equipment pricing, availability, transportation, and repair. etc. Assists with telephone collection of past due rental payments. II. Administrative - Percent Of Time Spent = < 30% The administrative activities will be mainly in two areas: equipment/inventory and bookkeeping/invoicing. Individuals in this position must be trained and can perform in each main area, even though, he/she may take a stronger lead in on specific area. A. Equipment /Inventory Ensures rental units are operational by coordinating repairs and maintenance with rental service technicians. Approves some equipment service work orders. Maintains current and accurate fleet service records for each unit. Coordinates daily transportation of rental equipment. Maintains current inventory usage records and ensure accurate and timely billing. B. Bookkeeping/Invoicing Expedites customer credit applications in a timely manner allowing them to rent equipment. Verifies gate logs insuring equipment is tracked for inventory security. Maintains rental files and contracts (i.e. rental contracts , certificates of insurance, etc.) and periodically purges and prepare them for storage. Timely process rental equipment related purchase orders.

Requirements

Education: Two year post secondary college graduate with a technical or a business administration degree.
Work Experience: One year working experience in similar customer service related position.
Physical: Must be able to work for long periods while seated.
Must have ability to clearly communicate with customers on the phone or in person.
Excellent customer relations is a must.
Other: Must be PC knowledge with basic level skill with keyboard and Microsoft software, preferably Excel and Word.

Nice To Haves

Basic mechanical and product knowledge is desirable.

Responsibilities

Accepts and coordinates customer inquiries, requests (phone, walk-in or mail) for rental equipment and closes rental agreements by interfacing and negotiating with customers.
Provides rental customers’ price quotes and equipment availability and delivery schedule information.
Manages or resolves customer’s rental complaints and problems to the best customer satisfaction level possible.
Daily monitors and coordinates rental equipment hauling schedule to insure timely equipment delivery and pick-up; and immediately contacts customer with any schedule updates, modifications or delivery problems.
Serves as a liaison between departments and branches for rental equipment pricing, availability, transportation, and repair.
Assists with telephone collection of past due rental payments.
Ensures rental units are operational by coordinating repairs and maintenance with rental service technicians.
Approves some equipment service work orders.
Maintains current and accurate fleet service records for each unit.
Coordinates daily transportation of rental equipment.
Maintains current inventory usage records and ensure accurate and timely billing.
Expedites customer credit applications in a timely manner allowing them to rent equipment.
Verifies gate logs insuring equipment is tracked for inventory security.
Maintains rental files and contracts (i.e. rental contracts , certificates of insurance, etc.) and periodically purges and prepare them for storage.
Timely process rental equipment related purchase orders.