Rental Shop Coordinator- Wagner Rents
About The Position
Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people? Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner. The Rental Shop Coordinator is responsible for overseeing and organizing all aspects of the branch maintenance operations, including supervising and training mechanics and yard personnel in a manner that reflects the company’s vision of working as “One Professional Team.” This position is also responsible for ensuring required paperwork is accurate and completed on a timely basis.
Requirements
- High School Diploma or GED
- 5 years in the mechanical repair field with lead person or shop foreman experience
- 3+ years customer service experience
- 3+ years supervisory/management experience
- Standing, walking, talking, sitting, use of hands & hearing
- Ascending or descending ladders, stairs, etc.
- Heavy work that includes lifting and/or moving objects up to 70 pounds or more
- Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
- Safety & Product Knowledge
- Intermediate leadership skills
- Basic knowledge of Microsoft Word and Excel
- Basic knowledge of DBS
- Intermediate knowledge of Microsoft Outlook
- Intermediate knowledge of Wynne
Responsibilities
- Utilizes strong computer skills by assisting with the processing of work orders, purchase orders, and other relevant paperwork
- Ensures completion of all relevant paperwork in a timely manner. This includes but is not limited to: Safety Damage Sheets, Purchase Orders, Incident Reports, warranty work orders, and customer invoicing
- Creates and closes in a timely manner, all PO’s, ensuring accuracy, correct pricing, and detailed comments for future reference
- Manages available reports to boost productivity
- Reviews profit and loss statements to help manage repair expenses and maximize profitability
- Ensures a safe work environment by modeling and requiring that safety polices are always followed
- Prioritizes maintenance productivity by internal/external customer promise (reservation) date, mechanic’s skill level, and profitability to the company
- Efficiently coordinates urgent rental equipment requests
- Coordinates the availability of rental equipment with counter representatives as needed
- Coordinates the availability of sales equipment with the sales coordinator through established procedures
- Seeks 6 Sigma efficiency improvements
- Ensures compliance with the various regulatory agencies, such as ANSI, OSHA, and DOT
- Communicates the status of customer repairs in professional and courteous manner
- Negotiates invoicing disputes with customers being mindful of their satisfaction while maximizing profitability
- Communicates as needed with rental and equipment sales representatives to ensure customer satisfaction is achieved.
- Trains assigned personnel according to the mechanic’s skill level and the needs of the company
- Ensures company standards of quality are achieved
- Coordinates the timely preparation of all new equipment deliveries from the manufacturer
- Seeks assistance as needed from the Branch Manager
- Other duties as assigned by manager
- Indirect supervision of Level 1, 2, 3, and Field Service Mechanics
- Provides positive leadership, a professional image, and solid work ethics and values at all times to establish a behavior model for subordinates
- Cultivates a 5S culture and inspire 1% positive change
- Develops an effective work schedule that meets the daily and after-hour productivity challenges of the branch
- Discusses objectives for strategic goals and develops an achievable action plan for success
- Monitors and documents the performance of direct reports and conducts meaningful, honest performance reviews
Benefits
- Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
- Medical, dental, and vision insurance
- Life and AD&D Insurance
- Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
- Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
