Rental Service & Repair Technician

ITW

9d•$21 - $25•Onsite

About The Position

E. H. Wachs, an Illinois Tool Works Company, is a recognized world leader in the manufacture and distribution of field machining and valve exercising equipment. www.ehwachs.com. Illinois Tool Works Inc. (NYSE: ITW) is a Fortune 300 global multi-industry manufacturing leader with revenue of $15.9 billion in 2024. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s approximately 44,000 dedicated colleagues around the world thrive in the company’s decentralized and entrepreneurial culture. E.H. Wachs is seeking applications for a talented Rental & Repair Service Technician based out of our solution center location in Gonzales, LA. In this onsite role you will be responsible for a variety of complex operations involving equipment assembly, component replacement, shipping/receiving and computer related tasks. You will play a key role in ensuring customer satisfaction through your high-quality work. Your attention to detail, interpersonal skills, ability to collaborate effectively with others, and excellent mechanical abilities will make you an invaluable asset to our team.

Requirements

Technical Aptitude: Must possess demonstrated technical aptitude, the ability to interpret drawing and specifications, and be mechanically inclined. Prior experience with equipment assembly and working with portable field machining equipment and various power tools is highly beneficial.
Self-Starting Initiative- Ability to learn quickly, be resourceful, work independently with minimal supervision, and manage multiple projects simultaneously while adhering to deadlines.
Cross Functional Communication - Strong interpersonal and communication skills. Ability to establish productive relationships, collaborate, and effectively communicate with customers and colleagues. Ability to resolve issues in a timely manner.
Attention to Detail - Be detail-oriented with strong problem-solving and organizational skills.
Adaptability - Must be able to adjust to a changing work environment, competing demands and deadlines, frequent changes, delays and unexpected events
HS diploma or GED and a minimum of 1 year of relevant experience is required
Must possess and maintain a valid driver’s license
Computer proficiency with basic knowledge of Microsoft Outlook, Excel, and Word is required.

Nice To Haves

Prior experience with equipment assembly and working with portable field machining equipment and various power tools is highly beneficial.

Responsibilities

Perform computer related tasks such as order entry, inventory transactions, and shipping paperwork.
Responsible for rental repairs including installing replacement parts to rebuild rental equipment.
Required to log equipment in and out of the system based on customer info provided.
Able to complete repair estimates for customer-owned equipment.
Communicate with the sales team to understand customer requirements.
Keep work area clean and perform all duties in a safe, effective, and efficient manner.
Additional duties and tasks as assigned.