Rental Service Manager

Hawthorne Machinery Co.•Lakeside, FL

16d•$85,000 - $95,000

About The Position

We Build Better Communities Be Part of the Hawthorne Difference! Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government. Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE). If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve. Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance. The Rental Service Manager will be responsible for the operational efficiency of the branch. The Rental Service Manager will provide our customers with well-maintained rental equipment and provide exceptional customer service. A key function is the scheduling and prioritizing of rental equipment repairs in a safe and timely manner, providing direction and oversight to the service team.

Requirements

Must have 3 - 5 years of Management experience.
Must have 5 years of industry experience.
PC skills required.
Must have a valid California Class C Drivers License.
Strong customer service experience for internal and external customers

Responsibilities

Oversees and direct all activities necessary to maintain a safe and efficient rental service operation.
Prioritizes machine repairs both in the yard and in the field.
Assists Rental Coordinators in recovering and repairing customer damage.
Manages operations to ensure productivity, customer service, and profitability.
Ensures that all work orders are opened and closed accurately and on time.
Oversees facility issues and resolves any problems, including cleanliness and efficiency of the entire yard.
Conducts performance evaluations that are timely and constructive.
Drives accountability, coaching and mentoring of personnel.
Oversees all safety matters, including audits, safety training, OSHA compliance, DOT regulations, and drug and alcohol testing, when necessary.
Ensures the service team is compliant with all required training.
Codes and approves authorized accounts workflow payable invoices.
Interfaces with Branch Manager and Technical Communicator, to ensure all warranties are all recovered.
Interfaces and communicates effectively with customers regarding scheduled maintenance and equipment repairs.
Manages Payroll for direct reports and WIP employees.
Collaborates with Branch Manager to implement changes streamline operations to ensure a more productive, effective, and efficient running branch
Assists with hands on training of technicians.
Other duties as assigned by leadership team.