RENTAL SERVICE ADVISOR

Carter Machinery • Salem, VA

304d

About The Position

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware, and Washington D.C. is hiring a Service Advisor. The Service Advisor position is responsible for communicating with internal and external customers to gather information regarding equipment issues and provide repair status updates while repairs are in progress; opening/process work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technicians understand and customer satisfaction. Seeking candidates with a minimum of two years' service-related experience; heavy equipment exposure. High School diploma or equivalent.

Requirements

• Minimum two years' service-related experience.
• Proficient with Microsoft Office Products.
• Excellent customer service skills and ability to deal with stressful situations.
• Strong communicator with excellent oral and written communication skills.
• Ability to effectively multi-task.
• Attention to detail.
• Work knowledge of the function and repair of heavy construction equipment preferred.
• Ability to work any shift.

Responsibilities

• Communicate with internal and external customers to gather information regarding equipment issues.
• Provide repair status updates while repairs are in progress.
• Open and process work orders efficiently and timely.
• Ensure thorough details on customer requests/complaints for technician understanding.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence, and Teamwork.

Benefits

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts on cellular phone service, computers, tools, cars and trucks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: High school or GED