Rental Ops Property Manager (Salary)

Mauna Kea Resorts•Waimea, HI

12d

About The Position

Manage, administer, and serve as the primary point of contact for Homeowners on the Rental and Homecare programs for Mauna Kea Residences. Responsible for knowledge of portfolio of properties under rental and homecare contracts. Develop a positive working relationship with owners and supporting departments to anticipate, understand, and respond to owner needs as pertain to: owner and guest reservation dates, scheduled housekeeping services, resolving unit maintenance concerns, unit upgrade needs, and other concierge type services.Essential Duties: Administrative; Update information in Property Management System, assist with the upkeep of the Homeowner Master List, maintain detailed owner/unit information spreadsheet, meet regularly with housekeeping, engineering and guest services to ensure all unit issues are addressed, maintain high quality and timely verbal and written communications with all stakeholders including homeowners, third-party vendors and other Mauna Kea Residences departments and staff, coordinate housekeeping and maintenance work orders, end of month postings, statement review, attend meetings. Rental Program; Assist with Business Development, On-Boarding of new Rental residences, create/introduce/assist Owners with owner login portals, manage and track ongoing communications with Owners, manage communications with owner and inhouse rental guests, complete arrival and departure inspections of rental units, identify guest damages and bill accordingly, termination of rental contracts and Off-Boarding process. Homecare Program; Assist with the coordination of housekeeping and maintenance work orders, assist owners with deliveries, complete inspections of homecare residences on a regular basis. Budget; Assist Director of Property Management in preparing annual operating and CIP budget and operate department within budgeted guidelines Communication for program owners; Respond to Owner questions, coordinate vendor contacts, conduct regular interdepartmental communications to include HOA managers, housekeeping, engineering, Owner services and accounting. Manager on duty (MOD) program to include overnight coverage of phone calls and communicates to the MOD managers that share this program and the department that will be required to fix overnight issues. Other Duties: Additional duties and special projects as requested and/or assigned. Because of the fluctuating demands of the operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, employees will be expected to help others when the occasion arises. Accordingly, employees may be expected to perform other tasks not specifically addressed above.

Requirements

High School diploma or equivalent required.
Property management or resort operations management experience preferred; or equivalent combination of post-secondary education and experience (at least 2 years).
Must have good communication skills - written and verbal, as well as excellent listening skills and supervisory skills.
Professional appearance and conduct are required.
Must be well organized and be able to prioritize a large number of tasks.
Candidate must be able to work irregular hours when necessary.
Reliable vehicle, driver’s license and insurance required.

Nice To Haves

College or technical school associate or bachelor’s degree preferred.
Familiarity with Property Management Software is preferred but not required.

Responsibilities

Manage, administer, and serve as the primary point of contact for Homeowners on the Rental and Homecare programs for Mauna Kea Residences.
Responsible for knowledge of portfolio of properties under rental and homecare contracts.
Develop a positive working relationship with owners and supporting departments to anticipate, understand, and respond to owner needs as pertain to: owner and guest reservation dates, scheduled housekeeping services, resolving unit maintenance concerns, unit upgrade needs, and other concierge type services.
Update information in Property Management System
Assist with the upkeep of the Homeowner Master List
Maintain detailed owner/unit information spreadsheet
Meet regularly with housekeeping, engineering and guest services to ensure all unit issues are addressed
Maintain high quality and timely verbal and written communications with all stakeholders including homeowners, third-party vendors and other Mauna Kea Residences departments and staff
Coordinate housekeeping and maintenance work orders, end of month postings, statement review, attend meetings.
Assist with Business Development
On-Boarding of new Rental residences
Create/introduce/assist Owners with owner login portals
Manage and track ongoing communications with Owners
Manage communications with owner and inhouse rental guests
Complete arrival and departure inspections of rental units
Identify guest damages and bill accordingly
Termination of rental contracts and Off-Boarding process.
Assist with the coordination of housekeeping and maintenance work orders
Assist owners with deliveries
Complete inspections of homecare residences on a regular basis.
Assist Director of Property Management in preparing annual operating and CIP budget and operate department within budgeted guidelines
Respond to Owner questions
Coordinate vendor contacts
Conduct regular interdepartmental communications to include HOA managers, housekeeping, engineering, Owner services and accounting.
Manager on duty (MOD) program to include overnight coverage of phone calls and communicates to the MOD managers that share this program and the department that will be required to fix overnight issues.
Additional duties and special projects as requested and/or assigned.
Employees will be expected to help others when the occasion arises.
Employees may be expected to perform other tasks not specifically addressed above.