Rental Operations Manager

Lowe's Home Centers•Mooresville, NC

5h•Onsite

About The Position

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration. This role requires up to 75% travel to support business needs, with approximately half of that travel (50%) requiring overnight stays. Candidates should be comfortable with frequent travel and flexible scheduling. The Rental Operations Manager is accountable for the end-to-end performance of the Tool Rental business across a defined multi-store territory (typically 50–60 locations between Charlotte and Southeastern US). This role owns sales results, fleet readiness, maintenance efficiency, operational execution, mechanic performance, and customer experience. The Rental Operations Manager ensures a rent-ready, safe, compliant fleet, drives revenue and profitability, develops mechanics and store teams, and partners closely with Store, District, and Field Leadership to execute Lowe's Rental strategy with discipline. This role blends operations leadership, maintenance oversight, and business management.

Requirements

Bachelor’s degree Business, Management, Operations, or related field or equivalent years of experience in lieu of education requirement, if applicable
High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
5+ years related industry experience (Rental, Repair, Installation, or Home Improvement)
3+ years leadership experience (with or without direct reports)
Proven ability to convert operational and financial data into action plans
Strong mechanical and technical aptitude (preferred but not critical to success)
Strong communication skills across multiple channels and stakeholder levels
DL NUMBER - Driver License, Valid and in State Valid Driver's License with reliable transportation

Nice To Haves

Technical certification or associate degree in small engine repair or equipment technology (Preferred)

Responsibilities

Owns territory-level results for sales, profit, expenses, utilization, and quality. Uses reporting and real-time metrics to manage fleet status, maintenance, sales, and customer service performance.
Oversees preventative maintenance, repairs, down-tool management, and compliance for all rental equipment to ensure rental ready status Communicates fleet needs, issues, repair priorities, rates, and capacity constraints to SSC and partners.
Partners with third-party vendors as needed to support large-equipment maintenance and repairs.
Oversees evaluation and repair of small engines, large equipment, outdoor power equipment, and electrical tools. Partner with store leadership to ensure proper staffing of Tool Rental Mechanics by location
Provides coaching, performance feedback, and development plans for mechanics and rental associates. Drives accountability for process adherence, safety, and execution standards.
Builds strong partnerships with Store Managers, District Leadership, and Tool Rental Supervisors. Leads and supports new Tool Rental location setups and rollouts, ensuring flawless execution. Leads change management for new programs, processes, and tools deployed to the field.
Ensures stores deliver consistent, professional rental service aligned with Lowe’s standards.