Rentals Manager-Chattanooga, TN

MEI Rigging & Crating LLC•Chattanooga, TN

4d•Onsite

About The Position

The Rental Manager is responsible for working directly with our customers to answer inbound calls, provide timely and accurate rental quotes, follow-up and book rentals. The Rental Manager will meet rental utilization goals through providing outstanding customer service, and customer satisfaction, building legacy business, sourcing new customers, and overseeing the successful execution of daily rental responsibilities.

Requirements

Self-starter with a strong ability to multi-task.
Excellent organizational, interpersonal, verbal and written communication skills.
Bachelor’s degree or equivalent experience in mechanical, industrial, or business field strongly preferred.
Two (2) or more years of demonstrable customer service/inside sales or sales support in equipment rental, mechanical, industrial, or related business field strongly preferred.
Strong planning, problem-solving, negotiation and organizational skills.
Proficient in Microsoft Office products such as Word, Excel, Outlook, and PowerPoint.
Efficient project management knowledge and skills.

Nice To Haves

Familiarity with rigging techniques, Versa-Lifts operation, skates, gantries, and additional rigging equipment preferred, but not required.
Knowledge of the requirements to transport heavy or oversize/overweight loads across multiple states.
Strong knowledge of freight market, and ability to track freight trends across the country

Responsibilities

Build, maintain, and develop strong relationships with existing and new rental customers.
Respond to inbound rental inquiries during business hours and participate in on-call rotation to provide after-hours support, as needed.
Prepare and send accurate rental quotes, including logistics costs such as mileage, permits, per diem, and freight.
Manage rental quotes and records ensuring complete documentation of dates, equipment, and customer requirements.
Track and update all rental opportunities in the FC&C pipeline, including WIG data, Letters of Release (LOR), and project status.
Coordinate account setup for new customers.
Ensure timely follow-up to complete account setup accurately and efficiently.
Review rental contracts and insurance documents for compliance.
Develop and execute outbound contact strategies to identify new business opportunities and meet customer needs.
Research customer needs, market trends, and competitor offerings to identify growth opportunities and maintain competitive positioning.
Support Accounts Receivable in collecting past-due payments from customers.
Maintain rental revenue utilization reports.
Develop and implement lead measures aligned with business priorities.
Design and improve systems and processes for operational efficiency.
Perform additional responsibilities and projects as requested.