Rental Equipment Field Service Technician

Wagner Equipment Company • Carlsbad, NM

88d • $27 - $35

About The Position

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. The Rental Equipment Field Service Technician works with some direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer's site in a manner that reflects the company's vision of working as 'One Professional Team.'

Requirements

• High School Diploma or GED
• Relevant CAT related courses
• 3+ years experience servicing heavy equipment
• 1+ years administrative/clerical experience
• 3+ years customer service experience
• 3+ years sales experience
• DOT Health Card
• Class D Driver's License
• MSHA License

Responsibilities

• Maintains truck and crane inspection logs on a daily basis
• Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
• Transmits photos, timecards, service reports, and other information through e-mail
• Maintains good customer records on jobs that have been assigned
• Maintains credit card receipts for accounting purposes
• Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer's needs
• Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
• Teaches and coaches other technicians in the field
• Promotes Wagner Equipment Co. to customers
• Accurately troubleshoots and repairs CAT equipment the first time
• Reads, understands, and applies electrical and hydraulic schematics to repair work
• Safely rigs or hooks components for lifting
• Removes, repairs, and installs major components in varying configurations of equipment
• Maintains tooling in good working order as per MSHA and OSHA regulations
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
• Maintains service vehicle in safe and good repair
• Other duties as assigned by manager

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Access to CEFCU - Citizens Equity First Credit Union services including payroll deductions, savings accounts, loans, VISA card, and more
• Unum Supplemental life Insurance
• Aflac Critical Illness + Accidental Insurance
• ID WatchDog and discounted employee phone plans

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED