Rental Counter Clerk / Fleet Manager

Danvers Ford • Danvers, MA

7d • $23 - $27

About The Position

As a Rental Counter clerk at Danvers Ford, you'll be the friendly face customers meet when renting a vehicles. You'll handle reservations, process rental agreements, and ensure a smooth, professional experience from start to finish. This role blends customer service, administrative precision, and a love for cars. This is a 40hr/week full time role Consistent attendance and strong time management skills

Requirements

• High school diploma or equivalent (Associate's degree is a plus)
• Previous experience in customer service, automotive, or rental industry preferred
• Strong communication and interpersonal skills
• Basic computer proficiency and familiarity with rental software
• Ability to multitask in a fast-paced environment
• Valid driver's license with a clean driving record
• Ability to pass drug and background check

Responsibilities

• Greet customer and assist with vehicle inquiries
• Process rental agreements and verify documentation
• Explain rental terms, insurance options and vehicle features
• Coordinate vehicle availability and ensure timely pick-up and return
• Inspect vehicles for damage before and after rental periods
• Maintain accurate records and update rental management systems
• Handle payments, deposits and resolve billing issues
• Collaborate with service and sales departments for vehicle coordination
• Provide exceptional customer service and resolve complaints professionally
• Ensure vehicles are full of gas and clean for customers

Benefits

• Competitive hourly wage and paid weekly $23-$27 an hour based on experience, with opportunity for end of year bonus
• Health and dental insurance
• PTO and sick time
• 401K plan
• Employee discounts on rentals and dealership services
• Opportunities for advancement within the dealership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED