RENTAL COORDINATOR

Carter Machinery • Sterling, VA

92d

About The Position

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Rental Coordinator in Dulles, Virginia. The Rental Coordinator is responsible for coordinating and processing rental agreements for customer rentals of Caterpillar and allied equipment and performing general administrative tasks in support of the Rental team. This role is critical to the day-to-day execution of the rental business in order to reach acceptable sales and profit levels.

Requirements

• High school diploma or equivalent.
• Experience in the equipment rental industry and knowledge of equipment applications.
• Demonstrated results in a customer service role.
• Self-starter able to work in a fast-paced environment with limited supervision.
• Exceptional customer satisfaction skills and the ability to build solid relationships.
• Excellent written, verbal and telephone communication skills.
• Technical aptitude to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to calculate figures and amounts such as discounts and interest.
• Computer skills, including Microsoft products and other applications as needed.
• Ability to learn Caterpillar's 'Dealer Business System' (DBS) and related rental software programs.
• Ability to work additional hours to meet customer and business demands.
• Good organizational skills and ability to prioritize tasks with competing demands.
• Ability to work in a high volume, fast-paced environment.

Nice To Haves

• Experience in the equipment rental industry.
• Knowledge of equipment applications.

Responsibilities

• Coordinate and process rental agreements for customer rentals of Caterpillar and allied equipment.
• Perform general administrative tasks in support of the Rental team.
• Work in a fast-paced environment with limited supervision.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Benefits

• Health, dental and vision insurance.
• Paid time off.
• 401(k) with $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts on cellular phone service, computers, tooling, cars and trucks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: High school or GED