Rental Coordinator - Texas First Rental

HOLT•Granbury, TX

2d•Onsite

About The Position

Job Summary: Supports branch operations by fostering strong customer relationships, completing accurate rental transactions, and maintaining organized and efficient rental processes. This position is responsible for delivering exceptional customer satisfaction, coordinating equipment availability, and supporting both sales and service teams to achieve branch rental, sales, and service revenue goals. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development. Essential Functions: Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models and processes to ensure alignment with our Vision, Values, and Mission Fosters customer relations to improve loyalty and satisfaction Executes exceptional customer service skills and builds solid relationships with customers Completes rental quotes, contracts, and invoicing with accuracy and timeliness Maintains records of all unfilled (lost) rental requests Answers telephones and process rental requests; also, direct calls to appropriate individuals or departments Checks stock availability and perform scheduled cycle counts Keeps showroom/counter area clean and organized Collaborates with management to monitor rental equipment inventories Maintains rental invoices and agreements with attention to detail Responds to customer inquiries regarding equipment and products Researches equipment, parts, or products to meet specialized customer requirements Coordinates with shop staff regarding repair status and equipment availability Supports sales staff with demonstrations and sales agreements Assists both external and internal customers Schedules, dispatches, and routes vehicles for equipment transport Multitasks, stays organized, and prioritizes competing tasks in a high-volume, fast-paced environment Works safely always and adheres to all applicable safety policies; complies with all company policies and procedures Requires regular and punctual employee attendance Performs other duties as assigned

Requirements

Demonstrated knowledge of construction equipment and rental industry
Proficient with MS Office Word, Excel, Outlook, etc.
Understands the implications of new information for both current and future problem-solving and decision-making
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Exceptional attention to detail
Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
First-class organizational, multi-tasking, and time management skills, deadline oriented
Understands written sentences and paragraphs in work related documents, and communicates effectively in writing as appropriate for the needs of the audience
Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
Ability to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness
Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations
The ability to listen to and understand information and ideas presented through spoken words and sentences
One to three years of work-related skill, knowledge, or experience is required
High school diploma or equivalent required
Valid driver’s license

Responsibilities

Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models and processes to ensure alignment with our Vision, Values, and Mission
Fosters customer relations to improve loyalty and satisfaction
Executes exceptional customer service skills and builds solid relationships with customers
Completes rental quotes, contracts, and invoicing with accuracy and timeliness
Maintains records of all unfilled (lost) rental requests
Answers telephones and process rental requests; also, direct calls to appropriate individuals or departments
Checks stock availability and perform scheduled cycle counts
Keeps showroom/counter area clean and organized
Collaborates with management to monitor rental equipment inventories
Maintains rental invoices and agreements with attention to detail
Responds to customer inquiries regarding equipment and products
Researches equipment, parts, or products to meet specialized customer requirements
Coordinates with shop staff regarding repair status and equipment availability
Supports sales staff with demonstrations and sales agreements
Assists both external and internal customers
Schedules, dispatches, and routes vehicles for equipment transport
Multitasks, stays organized, and prioritizes competing tasks in a high-volume, fast-paced environment
Works safely always and adheres to all applicable safety policies; complies with all company policies and procedures
Requires regular and punctual employee attendance
Performs other duties as assigned