Rental Coordinator

Extra Space Storage • Long Island, NY

14d • $20

About The Position

The Rental Coordinator is responsible for selling products, fielding questions, and resolving customer complaints as a member of the Customer Service team. They services existing accounts and establishes new accounts. Analyze a customer's service needs and resolve the customer's needs with an understanding of process and collaboration with fellow departments.

Requirements

• Maintain customer records
• Excellent customer experience and soft skills (empathy, acknowledgment, and de-escalation)
• Verbal and communication skills
• Organize and plan work
• Copes well with changing situations
• Analyze situations and problems, negotiate solutions with customers
• Manage multiple tasks and utilize various systems to resolve customer issues on the call
• High school diploma or its equivalent
• Previous customer service experience 1+ year preferred
• Fluency in Spanish required
• We are currently located in Queens and will be relocating to Mount Vernon in 6-12 months. We are looking for a candidate who is willing to commute to our new location once the move is complete. If you’re adaptable and ready for this transition, we encourage you to apply!

Responsibilities

• Respond to customer inquiries and solve customer needs, including renting over the phone
• Maintain internal customer records including, but not limited to occupancy agreements, account changes, billing information, account notes.
• Problem-solve issues while on the phone and collaborate with the correct department to resolve the issue
• Coordinate and schedule appointments with customers
• Monitor and respond to customer emergencies
• Interact with customers, building representatives, internal depts and vendors regularly
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees