Rental Coordinator

EquipmentShare•Charlotte, NC

14h•Onsite

About The Position

EquipmentShare is seeking a Rental Coordinator for their rental facility in Charlotte, NC. The company is dedicated to transforming the construction industry through innovative technology, real-time support, and a committed team. This role is pivotal in enhancing the rental experience by leveraging EquipmentShare's proprietary T3 technology, which provides current machine information and ensures customers receive the correct equipment promptly. The coordinator will be responsible for responding to inbound leads, guiding customers through the rental process, expanding the customer base by building relationships with contractors and construction company principals, and educating them on how EquipmentShare's services can save money, increase revenue, and improve operational efficiency. Additionally, the role involves maintaining existing customer relationships to ensure satisfaction, keeping them informed about new services, and promptly resolving inquiries, requests, and complaints. The company values problem-solvers who are eager to contribute to a mission-driven environment.

Requirements

You’re a great listener and care about solving your customer’s problems
You’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process
You have strong interpersonal and problem-solving skills
You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services
High School diploma or equivalent

Responsibilities

Respond to inbound leads and guide customers through the EquipmentShare rental process
Expand our existing customer base by building relationships with contractors and construction company principals
Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently
Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare
Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business
Promptly respond to and resolve customer inquiries, requests, complaints or other communications
Develop new sales strategies and techniques to increase our market share and improve our customer experience

Benefits

Monthly Family Dinner Night
Competitive compensation
Full medical, dental, and vision coverage for full-time employees
Generous PTO + paid holidays
401(k) + company match
Tool and boot reimbursements (role dependent)
Gym membership stipend + wellness programs (earn PTO and prizes!)
Company events, food truck nights, and monthly team dinners
16 hours of paid volunteer time per year — give back to the community you call home
Career advancement, leadership training, and professional development opportunities
Access to industry leading diagnostic tools