Rental Coordinator

Carter Machinery Careers•Sterling, VA

1d•Onsite

About The Position

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Rental Coordinator in Dulles, Virginia. The Rental Coordinator is responsible for coordinating and processing rental agreements for customer rentals of Caterpillar and allied equipment and performing general administrative tasks in support of the Rental team. This role is critical to the day-to-day execution of the rental business in order to reach acceptable sales and profit levels.

Requirements

High school diploma or equivalent
Demonstrated results in a customer service role
Self-starter able to work in a fast-paced environment with limited supervision
Exceptional customer satisfaction skills and the ability to build solid relationships
Excellent written, verbal and telephone communication skills
Technical aptitude
Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals
Understand and practice effective sales techniques
Possess ability to calculate figures and amounts such as discounts and interest
Computer skills are required, including Microsoft products and other applications as needed
Able to learn Caterpillar’s “Dealer Business System” (DBS) and related rental software programs
Able to work additional hours to meet customer and business demands
Able to multitask, have good organizational skills and ability to prioritize tasks with competing demands
Able to work in a high volume, fast-paced environment

Nice To Haves

Experience in the equipment rental industry
Knowledge of equipment applications

Responsibilities

Coordinate and process rental agreements for customer rentals of Caterpillar and allied equipment
Perform general administrative tasks in support of the Rental team
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way