Rental Coordinator

4Rivers Equipment LLC•Commerce City, CO

36d

About The Position

The Rental Coordinator is the frontline point of contact for rental customers, responsible for coordinating equipment reservations, contracts, deliveries, and rental returns. This role ensures that customers receive accurate information, timely deliveries, and a seamless rental experience.

Requirements

Experience in equipment rental, construction, dealership operations, or similar industry.
Strong communication and customer service skills.
Proficiency with rental management or dealership software.
Ability to multitask in a fast-paced environment.
Knowledge of heavy equipment types and attachments
Strong organization, problem-solving, and follow-through.

Nice To Haves

Prior experience in a heavy equipment dealership environment.
Basic mechanical understanding of construction equipment.
Dispatching, or logistics experience.

Responsibilities

Serve as the primary point of contact for customers needing rental equipment.
Assess customer needs and recommend appropriate machines, attachments, or solutions.
Prepare and process rental quotes, reservations, and contracts.
Communicate rental rates, terms, availability, and policies clearly and professionally.
Schedule equipment deliveries, pickups, and exchanges with customers and drivers.
Coordinate with the service department to ensure equipment is ready, inspected, and safe.
Monitor equipment location, status, and shop status utilizing rental management software.
Maintain accurate rental files, customer records, and billing documentation.
Verify equipment condition before and after each rental; ensure documentation of damages and hours.
Communicate required repairs or cleaning needs to the service team.
Ensure rental assets are maintained to company standards and availability is maximized.
Enter contracts, inspection requests and work order requests into dealer software.
Review invoices for accuracy and invoice customers as required.
Work closely with sales representatives, shop personnel, and other rental departments.
Provide timely information on equipment availability for the sales team.
Support the Rental Manager in case of their absence.