Rental Coordinator

Thompson Tractor Company•Ensley, FL

5d•Onsite

About The Position

The Rental Coordinator is responsible for coordinating equipment rentals including compact construction equipment, building construction product, material handling, and allied equipment. This role involves working directly with customers, prospects, and sales representatives. Knowledge of the equipment industry is essential for this position. The Rental Coordinator must be able to perform independently with limited supervision and manage multiple priorities. The ideal candidate will demonstrate initiative, resilience, attention to detail, sense of urgency, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. The position also requires upholding the Core Values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve.

Requirements

High school diploma or the equivalent
Entry Level with 0-2 years’ experience
Completed 20 hours of LMS classes within the first two years of employment in order to proceed to the next level
Ability to quickly acquire Relationship building skills
Ability to quickly acquire Problem resolution skills
Ability to quickly acquire High mechanical aptitude
Ability to quickly acquire Excellent written communication
Ability to quickly acquire Professional email etiquette
Ability to quickly acquire Advanced computing skills
Ability to quickly acquire Proficiency in Excel
TTCo and supplier computer programs training
OSHA and MSHA required training
Compliance training

Responsibilities

Receives incoming calls and records detailed customer information
Organizes workspace for easy access to product information and rental rates
Completes rental reservations and rental contracts
Documents all missed rental opportunities
Arranges store to promote sales of merchandise
Closes rental contracts and created invoices daily
Works with equipment sales representatives to ensure customer satisfaction
Follows up on overdue rentals and past due invoices
Understands common equipment failure causes and resolves problems
Negotiate mutually agreeable settlements on customer complaints
Other duties as assigned by supervisor
Uphold the Core Values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve