Rental Coordinator (2126)

Ironclad Environmental Solutions•Stafford Springs, CT

11d

About The Position

The Rental Coordinator’s primary function is managing and processing the branch’s rental/sales agreements. Manage and facilitate rental process, handle inquiries, and ensure customer satisfaction with a safety-first mindset. This role requires excellent communication skills, attention to detail, ability to multitask and the ability to work collaboratively in a team environment. Must fully support the company vision and team culture.

Requirements

High school diploma or equivalent experience
3+ years of experience in the rental industry, customer service, or billing, preferred but not required
1-2 years of data entry experience
Strong communication skills: verbal and written
Detail-oriented with strong organizational and multitasking abilities
MS Excel experience preferred

Nice To Haves

MS Excel experience preferred
3+ years of experience in the rental industry, customer service, or billing, preferred but not required

Responsibilities

Address customer invoice inquiries and discrepancies. Providing appropriate documentation and solutions in a timely manner and following up to ensure customer satisfaction. Providing information about rental services, pricing, and availability to existing and potential Customers.
Prepare documentation for customer contracts. Process rental transactions for all outgoing and incoming equipment verifying that all information entered is correct and accurate.
Ensure that all returned and/or off-rented equipment is properly documented in a timely manner.
Collaborate with other departments to ensure seamless coordination of rental activities.
Provide backup support to other team members in the office as necessary.
Suggest ideas and ways to improve branch efficiency.
Maintain accurate records of rental transactions, including customer information, rental agreements, and payments.
Create and receive Purchase orders and invoices for Vendors to ensure proper payment.
Verify and reconcile vendor statements, resolving discrepancies as needed.
Other duties as assigned.
Strong critical thinking skills and the ability to effectively problem-solve required.