Rental Coordination Manager

Ziegler • Minneapolis, MN

2d • $90,700 - $136,000

About The Position

Ziegler CAT is seeking a Rental Coordination Manager to lead and develop our inside rental and call center teams across assigned branches. This role serves as a liaison between sales leadership and rental operations, ensuring consistent performance, strong customer service, and efficient rental processes. The ideal candidate brings strong communication skills, a coaching mindset, and the ability to drive operational excellence in a fast paced environment.

Requirements

• 2-year degree required, 4-year College degree preferred
• 4+ years in heavy equipment and/or agriculture industry experience preferred
• Excellent written and verbal communication
• Proficient in Microsoft Office Suite

Responsibilities

• Supervise inside rental and call center employees at assigned branches - responsible for hiring, training, and ongoing performance coaching of team members
• Lead routine team meetings in addition to monthly one-on-one calls with direct reports to orchestrate an ongoing learning environment.
• Inform team members of new processes and update them on both divisional and corporate initiatives
• Oversee employee dashboards to ensure consistent performance across team members – work with team to best utilize dashboards to stay abreast of key rental metrics
• Develop strategies to boost rental efficiency and customer satisfaction while complying with company policies
• Partner with branch managers to enhance rental equipment availability and reduce downtime for Ziegler’s customers
• Report on team status and metrics to rental leadership on a regular basis
• Handle escalated customer issues in a professional manner seeking fair resolutions.
• Keep rental leadership informed throughout the process and resolution
• Initiate and run rental projects and communication as required, for example seasonal equipment rentals

Benefits

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree