Rental Clerk - Koons Tysons Toyota

Asbury Automotive Group • Tysons, VA

253d

About The Position

Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend instructions, short correspondence, and memos.
• Ability to write correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Basic computer literacy skills, ability to learn/understand dealership management software.
• Ability to use a keyboard and mouse.
• Ability to look at various computer screens for 50% or more of the day.

Responsibilities

• Greets customers at the counter in a pleasant and professional manner.
• Verifies insurance coverage for all customers.
• Addresses customer inquiries about the availability and cost of vehicles.
• Makes reservations and explains the terms of the rental agreement.
• Completes paperwork with the customer and collects payment.
• Computes customer bills.
• Makes changes and issues receipts to customers.
• Reconciles cash drawer daily.
• Shows customers their vehicle and points out any damages, scrapes, or special features.
• Checks mileage and inspects for damage when vehicles are returned.
• Works with department managers to keep abreast of new products, their features, and any changes in price.
• Answers customer questions about vehicles, or refers them to someone who can.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Follows up with different Accounts Receivable items for payment.
• Reconciles the fleet daily.
• Maintains a professional appearance.
• Keeps work area neat and clean.
• Performs other duties as assigned.

Benefits

• Paid holidays & paid time off.
• Deferred Holiday Pay Match.
• Paid training.
• Stock Awards (select management and front-line team member's eligible).
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans.
• Up to 12 weeks paid pregnancy leave (disability leave).
• Paid Parental Leave.
• Health savings.
• Flex spending accounts (tax free).
• Short-term and Long-term disability plans.
• Life Insurance (Whole Life and Term).
• 401k with company match.
• Digital career path tool to assist with career development.
• Continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Opportunities to join our community service initiatives, which includes paid volunteer hours.
• Aggressive Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED