Rental Clerk / Cashier Automotive Dealership Customer Service

Whitten Brothers • Richmond, VA

415d • $31,200 - $37,440

About The Position

The Rental Clerk/Cashier at Whitten Brothers is responsible for providing exceptional customer service in the automotive dealership's service department. This role involves greeting customers, assisting with rental inquiries, processing transactions, and ensuring customer satisfaction. The position requires effective communication skills and the ability to handle cash and paperwork accurately.

Requirements

• High school diploma or equivalent.
• Previous customer service experience, preferably 1-2 years in a rental car or dealership environment.
• Valid driver's license in good standing.
• Ability to use a computer and telephone.
• Ability to work some Saturdays.
• Ability to stand and sit for long periods of time.
• Ability to bend at knees/waist.
• Demonstrated effective communication and interpersonal skills.

Nice To Haves

• Experience in a rental car or dealership environment.

Responsibilities

• Greet customers at the rental counter and offer assistance.
• Evaluate customer satisfaction and address any concerns.
• Explain rental options and terms to customers.
• Review incoming paperwork for completeness and accuracy.
• Inspect rental vehicles for damage before and after use.
• Process cash and credit card transactions using a computer.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED