Rental Car Manager

Berlin City Toyota • Portland, ME

7d • $18 - $19

About The Position

Berlin City Lexus–Toyota is seeking a Loaner Vehicle & Rental Car Manager to support both our Sales and Service teams by coordinating loaner and rental vehicles and ensuring a seamless, stress-free customer experience.
Position Overview:
This role is a key touchpoint in our customers’ journey—from service drop-off to vehicle return—and plays an important part in delivering the high-level care and professionalism Berlin City Auto Group is known for. If you are organized, customer-focused, and thrive in a fast-paced dealership environment, this is a great opportunity to grow with a trusted automotive brand. The pay range for this position is $18.00 to $19.00 per hour.

Requirements

• Must be 18 years of age or older
• Valid driver’s license with a favorable motor vehicle record
• Ability to pass a pre-employment background check
• Authorized to work in the United States

Nice To Haves

• You understand that customer experience matters and take pride in delivering excellent service
• You have strong communication, organization, and follow-up skills
• You thrive in a fast-paced, high-volume environment
• You are dependable, detail-oriented, and motivated to meet service standards
• You work well as part of a team and interact positively with customers and coworkers
• You represent the Berlin City Auto Group brand with professionalism and integrity

Responsibilities

• Coordinate the check-in, assignment, and return of loaner and rental vehicles
• Serve as a primary point of contact for customers needing transportation support
• Communicate clearly with Service Advisors, Sales staff, and Management to ensure smooth vehicle availability
• Maintain accurate records, schedules, and documentation for loaner and rental usage
• Inspect vehicles for cleanliness, fuel levels, and condition before and after use
• Deliver consistent follow-up to ensure customer satisfaction
• Uphold Berlin City’s standards for professionalism, hospitality, and customer care

Benefits

• Supportive team culture with opportunities to grow
• Paid time off that accrues from day one of employment
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health & wellness reimbursement (up to $75/month)
• Employee vehicle purchase and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees