Rental Agent

Lithia & Driveway•Roseville, CA

5d•$17 - $18•Onsite

About The Position

If cars and people are your passion, automotive retail might be perfect for you! As a Rental Agent you will be responsible for assisting customers throughout the rental process. interact and consult with customers to guide them through their vehicle rental.

Requirements

A team player focused on providing exemplary customer service
Excellent organizational, time management & communication skills
Working knowledge of computers
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Previous experience in the rental car industry, is a plus

Responsibilities

Greet customers in person, via email and by phone p romptly with the goal of providing an exceptional guest experience.
Communicate rental car quotes based on rates, estimated mileage, optional services and any requested insurance.
Explain all policies and procedures.
Prepare all rental contracts and return documents accurately and completely.
Ensure cars are ready for the next client.
Responsible for daily cash and credit transactions, balancing and reconciling rental car account/s.
Explaining loaner vehicle policy to customers at time of agreement
Validate customer credentials (driver’s license, insurance, etc.)
Inspecting and ensuring vehicles are clean inside and out.
Perform proper vehicle walk-around and document any damage (Departure and arrival).
Managing loaner vehicle fleet.
Taking care of vehicles in the service area and ensuring all vehicles are clean and ready for delivery to customers.
Delivers vehicles to sites and locations as required.
Thoroughly clean (wash, vacuum and polish) and maintain all vehicles.
Maintain internal and external appearance and cleanliness of the store, showroom and lot.