Renewals Specialist

LinkSquares • Boston, MA

166d

About The Position

LinkSquares is the leading contract lifecycle management company in the legal industry, named a Strong Performer in The Forrester Wave: Contract Lifecycle Management (CLM). We are seeking a proactive and results-driven Renewals Manager to own and optimize the end-to-end renewal lifecycle for our growing customer base. You will play a critical role in driving retention, reducing churn, and maximizing net revenue retention (NRR) through seamless and strategic renewal processes.

Requirements

• 2-3 years experience in Renewals, Customer Success, Sales Operations, or Account Management
• Highly organized with strong attention to detail and ability to manage competing priorities
• Strong understanding of SaaS metrics, customer lifecycle, and recurring revenue models
• Proven track record of exceeding retention targets and managing high-volume renewals
• Excellent communication and negotiation skills
• Proficiency in Salesforce, Excel/Google Sheets; experience with CPQ, CLM, or billing platforms is a plus

Responsibilities

• Manage the full renewal process for a portfolio of customers, ensuring timely and successful contract execution.
• Drive Net Retention Rates by proactively engaging with Customer Success Managers, Account Managers, Sales, and your portfolio of customers.
• Collaborate cross-functionally with Account Management, Customer Success, Legal, Finance, and Rev Ops to streamline workflows and remove bottlenecks.
• Own renewal forecasting by providing weekly reporting on opportunity risk.
• Negotiate renewal terms, pricing, and multi-year options, in alignment with pricing policies and business goals.
• Identify upsell or expansion opportunities and collaborate with Account Managers to capture additional value.

Benefits

• Medical, dental and vision plans for employees and their families
• Health and wellness programs
• 401(k) plan
• Unlimited vacation
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Number of Employees: 251-500 employees