LinkSquares-posted 4 months ago
Full-time • Mid Level
Boston, MA
251-500 employees
Publishing Industries

LinkSquares is the leading contract lifecycle management company in the legal industry, named a Strong Performer in The Forrester Wave: Contract Lifecycle Management (CLM). We are seeking a proactive and results-driven Renewals Manager to own and optimize the end-to-end renewal lifecycle for our growing customer base. You will play a critical role in driving retention, reducing churn, and maximizing net revenue retention (NRR) through seamless and strategic renewal processes.

  • Manage the full renewal process for a portfolio of customers, ensuring timely and successful contract execution.
  • Drive Net Retention Rates by proactively engaging with Customer Success Managers, Account Managers, Sales, and your portfolio of customers.
  • Collaborate cross-functionally with Account Management, Customer Success, Legal, Finance, and Rev Ops to streamline workflows and remove bottlenecks.
  • Own renewal forecasting by providing weekly reporting on opportunity risk.
  • Negotiate renewal terms, pricing, and multi-year options, in alignment with pricing policies and business goals.
  • Identify upsell or expansion opportunities and collaborate with Account Managers to capture additional value.
  • 2-3 years experience in Renewals, Customer Success, Sales Operations, or Account Management
  • Highly organized with strong attention to detail and ability to manage competing priorities
  • Strong understanding of SaaS metrics, customer lifecycle, and recurring revenue models
  • Proven track record of exceeding retention targets and managing high-volume renewals
  • Excellent communication and negotiation skills
  • Proficiency in Salesforce, Excel/Google Sheets; experience with CPQ, CLM, or billing platforms is a plus
  • Medical, dental and vision plans for employees and their families
  • Health and wellness programs
  • 401(k) plan
  • Unlimited vacation
  • Paid parental leave
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