Renewals Specialist | Hybrid | Reston, VA

Ellucian • Reston, VA

124d

About The Position

The Renewals Specialist is a key member of the Sales team who drives strategic conversations with our clients that will contribute to retaining partnerships. They will own and lead the renewals process and enhance the customer experience, all while securing long-term commitments. Success will be defined by identifying key players involved in the decision making process, deciphering and communicating pertinent account information, and forecasting your revenue contributions to renewals leadership.

Requirements

• At least 2+ years renewals experience in inside sales, renewals, or a quota carrying position
• Renewals / IT / Cloud / SaaS experience preferred
• Proven track record of discovery, negotiation, and closing skills
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Self-motivated, adaptable, and proactive
• Enthusiastic passion for driving client satisfaction
• Experience in using Excel, SFDC, or similar tools

Responsibilities

• Grow and retain customer base by selling multi-year renewal contracts
• Strategize with account team for potential upsell opportunities and communicate the value of add-on products to end user
• Identify potential modernization opportunities and coordinate with sales for a smooth handoff
• Understand product deployments to find ways of streamlining the full ERP suite of products
• Review, audit, and true up users counts to ensure contractual compliance
• Engage with existing customers to provide renewal pricing quotes and negotiate terms
• Communicate value to customers to ensure a successful renewal process
• Collaborate with Sales, Customer Success Managers, and Upper Management to execute the renewal process and ensure a positive experience for the customer
• Review customer contracts and understand contractual agreement terms
• Understand and represent benefits of offerings at Ellucian
• Accurately forecast renewals in Salesforce CRM
• Contribute to the growth of the renewal organization by providing feedback on improvements and new processes

Benefits

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
• Headspace Care (mental health)
• Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy– caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• Education Assistance Program
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level