Renewals Sales Support Manager
About The Position
The Renewals Sales Support Manager will lead the Renewals Sales Support Specialists (RSS) overseeing the daily creation of subscription & support renewal quotes across North America. This role is responsible for collaborating with inside/field sales teams on renewal quoting strategies, aligning with distributors/channel partners and internal stakeholders to improve the renewal quoting process, and supporting key initiatives to drive on time renewals and customer retention. This leader will continue to evolve the impact of the team and play a key role in developing ongoing relationships with our distributor community. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you!
Requirements
- Related experience in renewals management, quoting, or related sales roles
- Change advocate who works well in a fast-paced, deadline driven environment
- High attention to detail and proven organization and administration skills
- Experience using SalesForce.com
- Excellent verbal and written communication skills
- 3-5 years of experience leading, coaching and developing people
Responsibilities
- Work with channel partners, distributors, and sales teams to provide quotes for maintenance and subscriptions renewals prior to contract expiration dates
- Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies
- Identify root causes of quoting issues, communicate findings to the broader renewals organization, and work with the cross functional teams to resolve
- Develop KPIs to measure the success of the business, including reporting to understand quote volumes, effectiveness of distribution quoting, etc.
- Maintain thorough and accurate installed customer base and service contract information in SAP and other applications
- Clearly understand all product offering, subscription, and renewal licensing models
- Maintain detailed notes, quotes, and relevant information on each renewal account within Salesforce.com
- Handle and manage internal credits and assets requests
- Proactively provide channel partners with upcoming renewal reports
- Serve as an escalation point to the team and distributors on issues, including those that involve delays on providing timely quotes and system issues
- Closely collaborate with our distributors, channel partners, IT and other stakeholders to proactively communicate and drive renewal quoting changes, pricing, and enablement
- Provide territory coverage support as needed for vacancies, leave of absences, etc.
- Drive and execute follow up communications with our distributors and sales teams on long tail renewals to increase on time renewal rates
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
