About the position
The Renewals Manager is tasked with owning the renewal journey for our existing customer base, achieving a high retention rate across their assigned territory, and partnering closely with cross-functional teams to delight our customers and ensure long term success with Miro. You will take an active role in driving this critical aspect of the customer lifecycle, minimizing attrition and creating favorable outcomes for our customers.
Responsibilities
- Own the renewal process from initiation to close
- Interact directly with customers and partners (from ICs to the C-suite) to manage the renewal conversation and process
- Collaborate with Customer Success and Sales teams to understand customer's goals and identify upsell opportunities
- Defend and improve customer retention metrics
- Suggest improvements to current processes/workflows and work cross-functionally to implement and enable
- Work with our distributed team to produce an extraordinary customer experience
- Maintain an accurate 120-day forecast
Requirements
- 3+ years of experience in a commercial/closing SaaS role (Account executive, renewals, or account management) managing a large book of business including high value ARR accounts
- Negotiating renewals with customer on price, license count product offering and license model
- Courageous communicator: Comfortable speaking with customers on all levels, from procurement to executives
- Collaborate cross-functionally in the customer's best interests, with accounting, finance, deal desk, support, success and sales teams
- Change agent: Quick learner and can work effectively in a fast-paced and evolving organization
- Detail and process oriented
Benefits
- 401k matching + Competitive equity package
- Excellent Medical, Dental and Vision health benefits
- Fertility & Family Forming Benefits
- Flexible time off
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Up to $2,000 of charitable donation matches each year
