Renewals Manager

ActiveProspect • Austin, TX

41d

About The Position

ActiveProspect is seeking a detail-oriented and customer-focused Renewals Manager to manage the end-to-end renewal process for our subscription-based customers. As a key member of the RevOps team, you will be responsible for ensuring timely contract renewals, maintaining high customer retention rates, and partnering with internal teams to provide a smooth renewal experience. In this role, you will own and close strategic renewal negotiations, coordinate cross-functional alignment across Sales, Legal, Finance, and Customer Success, and serve as the internal and external point person for commercial contract execution. The ideal candidate brings strong contract negotiation skills, customer empathy, and a collaborative mindset that ensures both retention and revenue growth.

Requirements

• 3-5 years of experience in customer renewals, deal desk, sales, customer success, or revenue operations-preferably in a B2B SaaS environment.
• Demonstrated success in negotiating commercial terms and closing renewal or expansion deals.
• Strong understanding of SaaS pricing models, contract structures, and revenue levers (e.g., usage-based pricing, license tiers, upsell paths).
• Confident negotiator with a consultative, win-win approach to resolving objections and closing business.
• Experience working with Legal and Finance on contract redlines, approvals, and margin considerations.
• Proficiency in CRM tools like Salesforce, with familiarity in CPQ, CLM, and contract tracking tools.
• Comfortable working with spreadsheets, quoting tools, and internal financial systems to manage and analyze deal data.
• Excellent communication and interpersonal skills-able to work cross-functionally and build trust with internal stakeholders and external clients.
• Strong written and verbal communication, including the ability to clearly explain complex pricing or contractual topics.
• Highly organized and detail-oriented, with the ability to manage multiple deals simultaneously while maintaining data accuracy.
• Comfortable working in a deadline-driven environment with evolving processes and priorities.
• Minimum 5-10% travel required.

Responsibilities

• Renewal Deal Ownership
• Own complex conversations related to customer renewals, including pricing discussions, contract structuring, and negotiation strategy.
• Serve as the primary point of contact for renewal negotiations, working collaboratively with Customer Success Managers (CSMs) Closes >95% of renewal deals on time and in alignment with margin and pricing policies.
• Act as a commercial ombudsman, buffering customer relationships from friction around pricing or contract changes.
• Collaborate as needed with Legal and Finance to manage approvals, redlines, term modifications, and compliance with margin and pricing policies.
• Manage Price Increases and product versioning in renewals
• Pipeline & Forecast Management
• Actively manage a pipeline of upcoming renewal opportunities, ensuring timely engagement and deal progression.
• Collaborate with Revenue Operations to maintain accurate forecasting, renewal stage tracking, and reporting in CRM systems.
• Escalate risks and collaborate with internal teams to develop mitigation strategies for at-risk renewals.
• Informs product and pricing strategy by surfacing trends and feedback from renewal negotiations.
• Craft renewal offers that balance customer value and company objectives, taking into account usage, growth potential, and account health
• Contract & Pricing Strategy
• Partner with Finance and Legal to align contract terms, pricing models, and approval processes for each deal.
• Recommend and execute discounting or bundling strategies as needed, within established margin and policy guidelines.
• Ensure contracts are executed efficiently, accurately, and in compliance with internal approval workflows.

Benefits

• A collaborative work environment with the freedom and opportunities of a startup culture
• A global, remote-first company that encourages occasional team get-togethers
• Life and work balance
• Flexible vacation time
• Retirement plan matching up to 3% of your salary
• Varied options for health, dental, vision, disability and life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Publishing Industries
• Education Level: No Education Listed
• Number of Employees: 101-250 employees