Renewals Manager (6 - month Contract)

Culture Amp•San Francisco, CA

About The Position

Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day. Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company. For more information visit cultureamp.com. We are looking for a Renewals Manager to own the end-to-end renewal lifecycle for a high-volume book of Scaled Commercial accounts (100–1,000 users). In this role, you will balance negotiation with structured process management in a high volume book of business. You’ll be responsible for everything from initial outbound outreach to closing SaaS agreements with relevant stakeholders. This is an ideal role for a process oriented professional who loves working with data, mastering a CRM, and driving retention through proactive customer engagement.

Requirements

~1–2 years of experience in a customer-facing or revenue-adjacent role (e.g., renewals, customer success, account coordination, sales support, or operations) – ideally in B2B SaaS, but open to adjacent experience
Comfortable owning email-heavy communication with customers; you can write clear, concise, and empathetic messages and follow up reliably
Experience working in a CRM (Salesforce preferred) or similar system where pipeline, tasks, and notes are tracked
Strong organizational skills, structured and process driven – you can manage a large portfolio of small to mid-sized accounts, prioritize effectively, and hit deadlines
Data-aware mindset; you’re comfortable navigating reports and dashboards to decide what to work on next.
High attention to detail when working with contracts, pricing, and customer data

Responsibilities

End-to-End Renewal Ownership: Manage a comprehensive, high-volume pipeline, initiating outreach at least 4 months prior to contract end dates to ensure a smooth, predictable renewal experience.
Strategic Outreach & Negotiation: Run outbound sequencing (Email, Phone, LinkedIn) to confirm intent, validate contract details, and handle pricing negotiations. You’ll be expected to navigate standard objections and reiterate platform value.
C-Level Engagement: Lead communications with senior stakeholders and decision-makers, resolving complex concerns and influencing the renewal outcome for key accounts.
Collaborative Growth: Partner closely with Customer Success (CSMs) and Account Managers (AMs) to mitigate churn risks and hand off identified upsell opportunities for revenue expansion.
Data & Pipeline Integrity: Maintain 100% accuracy in SFDC (and/or Vitally), ensuring clean forecasting, compliant documentation, and streamlined billing processes.

Benefits

Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
Extended year-end breaks: An extended refresh period at the end of year
Excellent parental leave and in work support program available from day 1 of joining Culture Amp
5 Social Impact Days a year to make a positive impact on the community outside of work
MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
Medical insurance coverage for you and your family (Available for US & UK only)