Renewals Manager Sr

Dayforce

1d

About The Position

The Renewals Manager, part of the Revenue Operations organization, is responsible for leading the end-to-end renewal process for a portfolio of strategic or enterprise customers. This role focuses on retention, risk mitigation, and contractual accuracy — including the creation and management of renewal contracts — while ensuring outcomes align with both business objectives and customer goals. The Renewals Manager plays a critical role in maintaining Net Revenue Retention (NRR) by ensuring timely renewals, protecting recurring revenue, and identifying expansion opportunities for Customer Success or Sales to pursue.

Requirements

• 5–7+ years in SaaS, technology, or enterprise software within renewals, revenue operations, or customer success.
• Proven ability to manage complex renewals, create and review contracts, and forecast accurately.
• Strong understanding of Net Revenue Retention (NRR) and its operational drivers.
• Skilled at identifying and routing upsell or expansion opportunities while maintaining focus on renewal execution.
• Excellent communication and collaboration skills with internal stakeholders and external partners.
• Highly organized and detail-oriented with strong time management.
• Proficiency in CRM and contract management tools (Salesforce, CPQ, Conga, DocuSign, or equivalent).
• Strong analytical mindset and ability to interpret renewal data and performance metrics

Responsibilities

• Partner with AEs on full customer-facing renewal lifecycle for a defined portfolio of strategic or enterprise customers, from initiation through contract execution.
• Create, prepare, and issue renewal contracts in collaboration with Finance and Legal, ensuring all terms are accurate, compliant, and aligned with policy.
• Partner with Customer Success Managers and Sales leaders to ensure renewal terms align with customer objectives and account strategies.
• Collaborate with Customer Base Account Executives on renewal strategy and execution
• Identify potential upsell or cross-sell opportunities during renewal discussions and route them appropriately to Sales.
• Anticipate renewal risks and partner cross-functionally to resolve challenges before they impact revenue or customer satisfaction.
• Maintain renewal forecasts and reporting accuracy within CRM and renewal systems.
• Act as a key liaison between operational teams and customer-facing functions to ensure seamless renewal execution.
• Drive renewal pricing strategy and contract paperwork within defined parameters

Benefits

• We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
• We encourage individuals to apply based on their passions.
• Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
• With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed