Renewals Lead

Parentsquare • Santa Barbara, CA

79d • $70,000 - $80,000 • Remote

About The Position

Renewals Lead is a rapidly growing Santa Barbara-based company that's changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. and RemindHub, our flagship products, serve over 22 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility. We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives of all students. We are passionate advocates for our customers and for our employees and we invite you to join us on this exciting journey.

Requirements

• 3-5 years of experience in renewals, account management, contracts, or related function.
• Strong background in account management with a proven ability to maintain and grow relationships.
• Knowledge of contract management process, pricing strategies, and customer lifecycle best practices.
• Excellent communication and relationship-building skills, with the ability to manage multiple stakeholders.
• High attention to detail and organizational skills with a proven ability to manage competing priorities.
• Experience working cross-functionally with Sales, Legal, Security, and Finance teams.
• Proficiency in CRM and ERP systems (Hubspot, NetSuite, Maxio).

Responsibilities

• Own the full renewal lifecycle from initial outreach to final contract execution.
• Serve as the primary point of contact for customer inquiries regarding their renewals, contracts, and account status, providing prompt and accurate information to build trust.
• Oversee all aspects of contract management with customers, including calculating prorations, adjusting terms, and ensuring all renewal contracts are accurate before securing timely signatures.
• Manage and optimize renewal pricing for customers by applying pricing programs, consortium agreements, and other negotiated terms.
• Complete vendor forms and registrations, and manage all customer contracts by serving as a liaison with legal, security, and other internal teams to ensure all documentation is accurate, compliant, and submitted efficiently.
• Collaborate closely with internal teams like Sales and Customer Success to address client issues, resolve escalations, and deliver a seamless experience.

Benefits

• Employer-paid health insurance (including dependent coverage)
• Employer-match 401K retirement savings program from day 1 of employment
• Stock options
• Paid Family Leave
• Health + wellness reimbursements
• Generous PTO
• 15 paid holidays, including your birthday!
• Fully remote team with tools and equipment provided for home office.

What This Job Offers

• Job Type: Full-time
• Industry: Telecommunications