Renewals Associate

Elastic

7h

About The Position

Elastic, the Search AI company, is seeking a Renewals Associate to join our growing team. This is a crucial role within our customer success organization, focused on ensuring the continued partnership and satisfaction of our valued customers. You'll be instrumental in securing renewals, identifying expansion opportunities, and contributing directly to Elastic's sustained growth as we empower companies through cutting-edge search technology and analytics.

Requirements

• Proven experience in a customer-facing role, ideally within renewals, account management, or sales support for a SaaS subscription business.
• Strong understanding of renewal processes and best practices.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and trust with customers.
• A meticulous approach to forecasting and data management, preferably with experience using SFDC.
• Ability to independently manage a high volume of accounts and prioritize tasks effectively.
• A passion for technology and a desire to understand how Elastic's solutions empower businesses.
• Enthusiasm for the Open Source model and an appreciation for the community relying on our solutions.

Nice To Haves

• Prior experience in a renewals-specific role.
• Familiarity with Enterprise Search, Log Analytics, Security, APM, or Cloud solutions.
• Experience in selling within an Open Source model.

Responsibilities

• Manage a portfolio of customer accounts, proactively engaging to ensure timely and successful renewals of Elastic subscriptions.
• Develop strong relationships with customers, understanding their evolving needs and demonstrating the continued value of Elastic's solutions.
• Identify opportunities for account expansion and collaborate with the sales team to facilitate upsell and cross-sell initiatives.
• Serve as a primary point of contact for renewal-related inquiries, working closely with customers to address any concerns or challenges.
• Accurately forecast renewal rates and provide regular updates on renewal pipeline status.
• Collaborate with various internal teams, including sales, customer success, and legal, to ensure a seamless renewal process and an exceptional customer experience.
• Educate customers on new features, product updates, and how Elastic's AI-powered search solutions can further enhance their operations.

Benefits

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed