Renewals Associate

Posit

70d • $65,300 - $84,400

About The Position

We are seeking amazing talent for our next Renewals Associate to join the Posit team! In this role you will engage with customers to renew their subscription to various professional products developed by Posit. Posit (formally RStudio) creates great software that helps people understand data and make better decisions in real-world applications. Our core offering is an open-source data science toolchain, and we aim to make it available to everyone, regardless of their economic means. Our customers are leading-edge innovators in analytics, machine learning, big data, and similar domains and generally work in R and Python. This is a great role for a person looking to get started or continue in the field of Sales! The field of Sales can mean a great many things, but this role is looking for a dynamic candidate who will manage renewals for an assigned group of accounts. Some of these renewals are auto-renewal while others need a personal touch to manage the procurement and purchase processes that are unique to individual accounts. This is a fast-paced yet operationalized environment that focuses on renewing customers in the most streamlined and efficient ways they need, and we are looking for a person who wants to guide clients through this important part of their journey.

Requirements

• Interested in managing renewals and working with procurement personas on often complex requests.
• Excited about serving as an email or Zoom-based resource to present quotes, explain prices, strategize on procurement process, and negotiate price changes to our valued customers.
• Proven track record of managing several projects simultaneously and successfully, ensuring things are completed either early or on time.
• Passionate about processes, both following and refining, as a way of working more efficiently.
• Enlivened by problem solving, quick decision making, and optimizing one’s individual process or way of working to maximize efficiency.
• Able to break down complex messages into understandable messages and/or action items.
• Possesses a natural curiosity and interest in learning and continuous, personal growth.
• Proven track record of working with a customer-centered mindset, capable of curating a stellar customer experience for our valued clients.
• You are humble, collaborative, and work well with other people. You thrive in team settings and exhibit excellent communication and interpersonal skills.

Responsibilities

• Proactively manage renewal processes from contracting to close, ensuring the renewal is on-time and meets the requirements of both parties.
• Retain Annual Contract Value (ACV) and identify contract growth opportunities.
• Maintain accurate account records within relevant tools and systems, submitting necessary documentation to secure on-time renewals.
• Conduct seamless hand-offs for customers needing to work with different specialist teams to resolve an issue or to get answers to a question (Sales, Customer Success, Solutions Engineering, Support).
• Collaborate with Finance, Accounts Receivable, Legal, and Licensing teams as part of securing renewals.

Benefits

• 100% of medical, dental, and vision insurance premiums are covered for employees and their families.
• Fertility and gender-affirming healthcare is included in all of our plans.
• Supplemental mental health and wellness benefits are available via Ginger even if you don’t opt in to our insurance plans.
• Posit's gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents.
• All full-time employees are eligible for 401k enrollment starting on day one.
• After six months of employment, Posit provides a substantial yearly match to employee 401K contributions.
• An annual profit-sharing bonus for employees recognizes our team’s contributions to company performance across the year.
• We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home.
• Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development, wellness, financial health, charitable giving, and remote work support.
• We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 13 paid company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees