Renewals Account Representative

CAI World-Wide•Salt Lake, UT

About The Position

As a Renewals Account Representative at CAI Software, you will play a crucial role in maintaining and growing customer relationships by ensuring seamless renewals of term , maintenance and SaaS software contracts. Through proactive engagement and consultative selling, you will drive retention, identify upsell opportunities, and provide exceptional service that reinforces CAI’s value to its customers.

Requirements

2-4 years of experience in software license renewals, sales, or customer account management
Strong communication, negotiation, and consultative sales skills
Comfortable selling to C-Level executives
Detail-oriented mindset with excellent organizational abilities
Experience working in an outbound phone sales/support role
Proficiency in Microsoft Office; NetSuite, Salesforce experience is a plus

Nice To Haves

Multilingual skills (Spanish, Italian or French) are advantageous

Responsibilities

Build strong customer relationships through consistent outreach via phone and email
Ownership of the renewal process, proactively engaging with customers in advance of contract maturity, ensuring on-time and full-value contract renewals
Notify customer of upcoming contract expiration and present renewal proposal(s) and options
Consultative selling experience, including negotiating renewal quotes and handling objections
Engage customer in conversations around renewal readiness, timing and general customer needs
Manage a renewal opport unity pipeline and providing an accurate weekly forecast
Identify upsell opportunities and collaborate with Account Management team
Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed
Cross-functionally collaborate with internal stakeholders to deliver competitive solutions
Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable renewals