Renewal Support Specialist - Cisco

CDW•Vernon Hills, IL

50d•$25 - $34

About The Position

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Renewal Support Specialist is responsible for supporting the renewal process by quoting transactional renewals and collaborating with sales teams to ensure timely and accurate renewal opportunities. This role focuses on new and existing contracts and works closely with partner contacts and internal stakeholders to prepare quotes and respond to inquiries. The Specialist contributes to customer satisfaction and operational efficiency through attention to detail and responsiveness.

Requirements

Bachelor's Degree, OR
4 years of experience in Renewal Support, Sales Support, or a related customer-facing role
Proficiency in Microsoft Office Suite and familiarity with CRM or quoting tools
Strong written and verbal communication skills, customer facing experience
Ability to manage multiple priorities and meet deadlines in a dynamic, fast-paced environment
Attention to detail and accuracy
Time-management and organizational skills
Ability to prioritize work under pressure and frequent interruptions
Willingness to travel up to 10% as needed
Ability to understand and apply written and verbal instructions
Demonstrated adaptability to change and openness to learning new tools and processes
Familiarity with AI tools or willingness to learn and apply AI in daily work

Nice To Haves

Experience in technology sales support (preferred)

Responsibilities

Quote transactional renewals and respond to inquiries from sales regarding expiring contracts
Consult with sales to prepare renewal quotes and identify upselling opportunities
Build and maintain business relationships with sales teams and partner contacts
Attend partner-specific and renewal-related training sessions
Collaborate with Product Specialists and partners to support sales efforts
Maintain responsiveness to sales and customer needs, including customer-facing interactions
Participate in external training and conferences (with manager approval)
Support renewal operations by managing quote preparation and pipeline tracking, and process improvement initiatives
Embrace AI tools and technologies to enhance renewal support workflows